Nosu Support
Shipping Policy
Shipping Overview
At Nosu, we ship worldwide via our fulfillment partner. Shipping prices are calculated at checkout based on your location and shipping method (Economy or Express). Below is a full overview of estimated delivery times for both Economy and Express shipping options for a standard 0.5 kg letterbox parcel.
Order Cutoff Time: Orders placed before 17:00 (CET) on business days are shipped same day. Orders placed after the cutoff or during the weekend are shipped the next working day.
Note: the delivery times listed below represent shipping durations only. Orders are first processed by our team within 1 to 2 business days, depending on when the order is placed in relation to our 17:00 CET cut-off. After processing, parcels are shipped via our trusted fulfilment partner using the methods and timelines indicated below.
Nosu general shipping questions
Orders are processed within 1–2 business days. Shipping time starts after processing and depends on your location and selected shipping method (Economy or Express). For our shipping time estimations, see below.
Yes, we ship worldwide. Shipping costs are calculated at checkout based on your location and chosen delivery speed.
For international orders outside the EU, customs departments may request extra information. In this case, please reach out to: support@nosuhealth.com. Nosu will happily provide any extra information necessary.
Absolutely. You’ll receive a tracking link via email once your order has been shipped. You can also track your order after it has been processed and picked by our fulfilment partner on our tracking portal. Having trouble? Contact us at: support@nosuhealth.com with your order number in the subject line.
If your package hasn’t arrived within the estimated timeframe or appears lost or damaged, please contact us at: support@nosuhealth.com, we’ll help resolve it quickly.
Depending on your country’s regulations, customs fees may apply. These are the responsibility of the customer and are not included in our shipping charges.
For orders to the United States, this can also include “tariffs”.
We advise international customers ordering outside of the EU to keep a close eye on the levied duties, and if out of proportion to the value of the order placed, to quickly get in touch with the shipper of their order to request a re-evaluation or correction. Nosu will happily provide any extra information necessary, customers can reach out to: support@nosuhealth.com
Nosu shipping times by region and country
Netherlands:
• Economy: 1 day (PostNL)
Belgium:
• Economy: 1–2 days (GLS Parcel)
• Express: ~1 day (DHL Express)
Luxembourg:
• Economy: 2–5 days
• Express: 1 day (DPD Parcel)
• Economy: ~2 days (DHL Warenpost)
• Express: ~1 day (DHL Express)
Austria, Czech Republic, Denmark, France, Hungary, Italy, Poland, Slovakia, Slovenia, Spain, Sweden, Bulgaria, Croatia, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Portugal, Romania:
• Economy: 2–5 days
• Express: 1–2 days
Cyprus, Malta:
• Economy: 5–8 days
• Express: 2–4 days
United Kingdom, Liechtenstein:
• Economy: 3–5 days
• Express: 1–2 days
Switzerland, Norway, Iceland:
• Economy: 5–8 days
• Express: 2–4 days
Other (Andorra, Monaco, San Marino, Kosovo, Moldova, Serbia, Bosnia & Herzegovina, Albania, Belarus, Russia, Montenegro, North Macedonia, Gibraltar, Faroe Islands, Greenland, Jersey, Guernsey):
• Economy: 5–8 days
• Express: 2–5 days
USA, Canada, Mexico:
• Economy: 5–8 days
• Express: 2–4 days
Japan, Singapore, South Korea, Taiwan:
• Economy: 5–8 days
• Express: 3–5 days
Australia, New Zealand:
• Economy: 5–8 days
• Express: 3–5 days
Israel, Qatar, Saudi Arabia, Turkey, United Arab Emirates:
• Economy: 5–8 day
• Express: 2–5 days
South Africa:
• Economy: 5–8 days
• Express: 3–7 days
Please note that all delivery times are estimated and not guaranteed. Delays may occur due to local postal conditions, customs procedures, peak periods, or force majeure events. Nosu is not liable for delays once a parcel has been handed over to the shipping carrier.
Shipping cost calculation
Shipping costs are calculated at checkout based on your location and shipping method. Prices vary by destination.
Subscriptions
Free-shipping eligibility and the current threshold are shown in your cart for the selected destination.
Orders delivered within The Netherlands
The current free-shipping threshold for the Netherlands is shown on the product page and in your cart.
Orders delivered within Europe*
Free-shipping eligibility and the current threshold for European destinations are shown on the product page and in your cart after selecting the destination.
Orders delivered to the USA, Canada, Australia, New-Zealand, South Africa, and Israel
Free-shipping eligibility and the current threshold for the USA, Canada, Australia, New Zealand, South Africa and Israel are shown on the product page and in your cart after selecting the destination. Island deliveries may incur additional surcharges.
Orders delivered to the rest of the world
Free-shipping eligibility and the current threshold are shown on the product page and in your cart after selecting the destination.
Non-EU orders may incur customs duties, VAT, or other fees.