Returning your Nosu order

Can I return my order?

We hope you're loving your Nosu products! But if something's not quite right, we totally understand that you might want to return it.

If you're not 100% happy, you can return your order within 14 days of receiving it. Just reach out to our support team at: support@nosuhealth.com and we will get into the further details. We're here to help and always aim to make things right.

Your satisfaction is part of our mission.

What are the conditions of returning an order?

You may notify us that you wish to exercise your right of withdrawal within 14 days after the day you receive your order. After notifying us, you have a further 14 days to return the eligible products.

Nosu supplements are supplied in sealed packaging for health-protection and hygiene reasons. For sealed products that are not suitable for return for health-protection or hygiene reasons once opened, your statutory right of withdrawal ends when the seal is broken or removed.

Products with their original seal intact may be returned in accordance with the withdrawal conditions above.

 Please notify us of your return wishes at: support@nosuhealth.com, and we will get into the details of the return process and provide you with our return address.

I do not meet the requirements for a refund, what now?

Already opened your product but still not satisfied? No worries. Send us a message with your order number in the subject line at: support@nosuhealth.com. We're all about progress over perfection, and we're happy to work with you on a solution that feels good.

What should I do if my product is damaged?

Sometimes things get a little bumpy in transit, just like kicking sugar cravings. If your product arrives damaged, let us know within a week and we'll make it right. Send us a quick email with your order number in the subject line and with further details in the email body, and we'll handle it from there so you can get back to feeling your best. To expedite the process, please attach a picture of the damaged goods in the packaging the item came in.

You can reach us at:

support@nosuhealth.com

Examples of damaged or faulty items include products whose packaging or seal was damaged during shipping, or whose contents are damaged or otherwise defective. Individual differences in perceived effect or duration do not, by themselves, indicate that a product is defective, as effects can vary depending on individual physiology, diet, sleep and activity level. This does not affect your statutory consumer rights if a product does not conform to the agreement.

How will my refund payment be arranged?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Return shipping costs

Customers are responsible for the cost of return shipping, unless the item is damaged, faulty, or incorrect.

For consumers exercising a statutory right of withdrawal or cancellation, we will provide the refund required by applicable law, including standard outbound delivery costs where the law requires this. The customer is responsible only for the direct cost of returning the goods where this has been clearly disclosed in advance and where applicable law permits.

If a parcel is unclaimed, refused, or not collected and is returned to us, we may deduct the direct costs actually incurred as a result of the failed delivery or return-to-sender process, including carrier return charges and any non-refundable import, customs, tax, or clearance charges, to the extent permitted by applicable law

If a parcel is unclaimed, refused, or not collected and is returned to us, we may deduct the direct costs actually incurred as a result of the failed delivery or return-to-sender process, including carrier return charges and any non-refundable import or customs-related charges, where permitted by applicable law.

If you received a damaged or incorrect item, we will cover the full return shipping cost and provide a prepaid return label.